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RightWay ATV lying ripoff junk go kart dealer

http://www.complaints.com/2007/april/5/Fun-Kart_Ranger_150_go-kart_91246.htm

Fun-Kart Ranger 150 go-kart

Right Way ATV

11639 Emerald Street

Dallas, TX 75229

We ordered a Fun-Kart Ranger 150 on September 7, 2006. It was Xmas present

for our daughter. Before I actually placed the order and sent the check, I

had spoken to Tony at Right Way ATV several times about shipping, etc.

Everything seemed great. I ordered the go-kart and paid for it with a Visa

check from my bank. Once they had my check and cashed it, it was all

downhill from there. The go-kart was supposed to ship in approximately 14

days. When it got to the day before the shipping date and I hadn't

received a confirmation from Right Way or the trucking company, I tried to

contact Right Way. I was told they didn't have the color I ordered in

stock and that is why it hadn't shipped. They said it would ship on Monday

the following week. When the go-kart was finally shipped, it was delivered

to my husband's place of business. When the go-kart is delivered, there is

no name or anything on the box, and the title is on the bottom. The

go-kart must be removed in order to get to any of the paperwork. My

husband put the go-kart together and when he tried to sit in it and

couldn't fit, he looked at the title. It wasn't the go-kart we had

ordered. This go-kart was smaller and the cost was about $600 less than

the one we had paid for. We immediately tried to contact Right Way. Of

course, they do not answer their phone, they do not return phone calls and

they do not answer emails. I then sent an email and told them that I

wanted to speak to someone immediately, and if I did not, I would contact a

lawyer. Within 1/2 hour Sam Brown and Jay Lassiter were on the phone with

me. I understand they are co-owners of this business. They told me it

would be taken care of right away and they would contact the trucking

company to pick up the wrong go-kart and get us the one we ordered. Sounds

great, right? NOT AT ALL. The trucking company picked up the go-kart and

a week or two later, we received the one we ordered. Sounds great again,

right? AGAIN, NOT AT ALL. Several weeks later, we received a bill from

the trucking company, R&L Carriers, for $943.66 for the return shipping on

the go-kart that was shipped to us incorrectly. I called and explained

to them that this bill was not our bill. They insisted I was the shipper

and I was responsible. I then called Sam Brown and Jay Lassiter. They

assured me it would be taken care of. I have since received about 7 bills,

all of which I have refused to pay. I have sent certified letters to R&L,

to Jay Lassiter, and to SUNL, who is the manufacturer of the go-kart.

Right Way insists it is SUNL's responsibility and SUNL tells us they no

longer do business with Right Way and it is Right Way's responsibility. I

don't know who's responsibility it is, but I know it's not mine. I have

filed complaints with the Better Business Bureau (in October) and have

heard nothing. I have filed complaints with the Pennsylvania Attorney

General's Office, which is where I live. They have forwarded the complaint

to the Texas attorney general's office. We have not yet heard from them.

However, I have heard from a collection agency. R&L Carriers has turned

the bill over to a collection agency who is coming after me for payment

because they still insist I am responsible. Since when is the consumer

responsible when a company ships them the incorrect item??? I have again

sent an email to Right Way and to Jay Lassiter. They refuse to respond.

The worst part about all this is, we are continuing to have problems with

the go-kart. It is not running right and the battery is always dead. I

have paid an extra $119 for a one year parts warranty, and we can't even

get ahold of anyone to get parts. They don't answer the phone, they don't

return messages and they won't answer emails. Not to mention the fact that

I'm afraid to even send a part back for replacement because I may never see

the replacement. We are now getting ready to pursue legal action against

Right Way. And, if you check the Texas Better Business Bureau website and

type in Right Way ATV, you also get a business named Scotter Town. They

have an unsatisfactory rating and tons of complaints. I wish I would have

thought to do this before I purchased the go-kart. CONSUMERS BEWARE: DO

NOT DO BUISNESS WITH RIGHT WAY ATV OR ANYONE ASSOCIATED WITH IT.