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Re: Good bye, all

Von: Juergen Kuehne (hexelbox@gmx.de) [Profil]
Datum: 30.01.2008 20:39
Message-ID: <fnqjge$qid$00$1@news.t-online.com>
Newsgroup: alt.comp.sys.palmtops.pilotcomp.sys.palmtops.pilot
Apalita wrote:

> I have had a Tungsten C from the introduction (because of the keypad)
> and have only had one problem: the wifi connect was weak. I could sit
> directly under a transmitter and still fail to connect, and yet it
> could detect a private wifi two blocks away that I could (obviously)
> not connect to.

yeah, excellent Palm, I have it too, and I'm using it.

> Solution?  Turned off the wifi stuff, and been happy for over three
> years now!

Solution is to send to Palm for repair... why? There is something wrong
in the OS, I read in internet. In some machines the internal MAC-address
(the unique machine ID) was changed (I don't know the circumstances) and
a user is not able to make it running again.

Read what European/German Palm support answered to an email from me
(translated by Babelfish and myself from German to English, hope
understandable):

> Thank you for your inquiry with the Palm(tm) technical support.
> your ticket number is xxxxxxxxx
>
> It is correct that there was a number of the Tungsten C devices,
> which changed the MAC address internally, so working with WiFi no
> longer possible.
>
> Possibly it is to be solved with a hard RESET: Due to the information
> supplied by you we assume the error can be repaired by a hard RESET.
>
> In the following we send you an assistance for implementing a hard RESET.
> IMPORTANT NOTE: Note that by this procedure all data on the Palm(tm)
> are deleted.
>
> You implement a hard RESET as follows:
> 1. Hold the switch-on button of the Palm(tm)
> 2. While you keep that button pressed, put the reset tool into the
>    opening on the back of the equipment, planned for it.
> 3. When 'Palm Powered Logo' is on the display, release the switch-on button.
>
> Note: when now being in preferences of Palm, repeat (once) same procedure
> starting with 1.
>
> 4. display will show a hint, which warns of the deletion of the data.
>    You will have to put key "above"

### have not done up to now... ###

> 5. If the erasing process was accepted, you are requested to accomplish
>    the basic setup. Then Palm is completely resetted.
>
> If no success after 5., then then please do the following:
>
> Due to the defect described by you the Palm(tm) equipment must be
> repaired. In order to be able to send your equipment in to the
> warranty repair, we need the following information from you:
>
> - your complete address (during daytime someone should be reachable,
>   no p.o. box!):
>
> - phone number (landline/mobile): - type and language of the equipment
>  (e.g. Tungsten(tm), internationally English):
>
> - serial number of the equipment: In system under info/version.
>
> Exact information, how and where you can send your equipment,
> you will receive from the coworkers of our support in the answer to your next
E-Mail.
>
> For further questions please write.
> Yours sincerely
> xxx Palm(tm) technical support

No, I don't have sent T|C up to now because still in use. Meanwhile have
bought Treo 680 though no WiFi but not yet transferred all programs and
data... For Treo I bought a cheap prepaid card including data access, so
WiFi not much missing.

And I have not yet hard resetted T|C, because it is running... never
change a running sytem ;-) Backup I am doing on SD-card.

Juergen

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