Re: Is it just me?

Ethan39 (qwe123546789@yahoo.co.uk) writes:
> bc461@FreeNet.Carleton.CA (Eleonore Beaudoin) wrote in
> news:gfmjhr$p2l$1@theodyn.ncf.ca:
>
>> Is it just me?
>>
>> Does anyone else oput there find that to get the slighest thing done
>> that involves any business or any other professional, such as drs,
>> phramacists, mechanics, or even just dealing with the poeple at phnoe
>> companies, Internet servers, power companies---does anyone find it is
>> a complete joke, and a very bad one at it?
>>
>> This entire 'I just work here' attitude found everywhere....
>>
>> Poeple being filled with this cynical way that yet creates this
>> cynical world, and where in turn those nt cynical en p gettign there
>> on a speed train, sick and tired of it all and of being treated like
>> theyr were sh*t, all those cynical ones acting like on the oen hadn,
>> they 'just work there' and on the oher like they owned the company for
>> how they act super nasty, never take your word and let you know so
>> quite bluntly...?
>>
>> Can anyone out there see this?
>> Is it just me???
>>
>> Am I the last one abot to switch to cynicism if it does not change
>> soon?
>>
>> Gawd, I almost wish for the crashdown to be so extreme as to rid us
>> all of such morons and such racketeering mentalities.
>>
>> Bullying is just everywhere....Donlt dare complain about it: you will
>> be labelled a conspiracy believer, and giggled at as a nut case or as
>> someone needing mentally medicated...
>>
>> Brave new (f...?) world?
>>
>> From tere....
>>
>> Does anyone else go out of their way to try and do the job they are
>> paid for properly? So that the poeple that these services are offered
>> to...wat m I saying: they are not offered,they are SOILD--so that the
>> eople they sell services to feel SERVED and not liek they soul their
>> freedom and their very soul?
>>
>> I there any government out there trying to aim at making people work
>> properly for their salary? I do not mean here by whipping them towards
>> production: we all saw where thatlead. But to take pride in their
>> jobs, no matter what it is, and not bad ride as in power trip and 'I
>> can hang up on you and delete your file at will, so you betetr pretend
>> all is fine or else' sort of atitude?
>>
>>
>> Is anyone ut there seing the emergency of a change to all this way of
>> treating customers? Patients? Tax payers?
>>
>> Is there anyone wanting to please join the movement and from now on do
>> their job properly, doing what is pe4rceived by others liek the 'exta
>> mile', despite those pothrs' put downs and iggles at how much smarter
>> they woud be to send clients to hell and have time to file...their
>> nails, and lose people's customer files at it?
>>
>> You who work for the power company: would you not like to be treated
>> decently when youc all at the phone company?
>> You, who work at the phoen company...Would you not like to be treated
>> as you deserve, politely and with efficient problem solving, by the
>> power company?
>>
>> You, who buy gas at your ocal garage each day...Woudl you not liek to
>> be respected when you put you money in their cash register?
>> And you at the garage, woudl you not like to be respected by the
>> bank teller when you go deposit that cash?
>>
>> Ad you who speeps floors, and you who bought a cup of coffee at a fast
>> food, and you who served it and you who made it, would you not all
>> like to be treated as you should be treated???
>>
>>
>>
>> All it takes is for each one of us and each one of yous to start doing
>> it!!!!
>>
>> Won't anyone start doing its job and being nice, polite, decent, and
>> realize that by so doing and by raising the standards of clientele
>> service in so doing, others will soon have t do the same else they
>> will go bankrupt?
>>
>>
>> Perhaps when a customer gives thanks for a nice efficent sewrvice, we
>> can then answer : Please passhe same serice on to your next customer'
>> and ask them to say that too when they get a tahnk you. This way maybe
>> we human beings can all be treated as humans again, and put dignity
>> back into our own life, into our own jobs, and into ervryone else's
>> life by the same token.
>>
>>
>> Am I alone? Will you not please try that this month?
>> Until XMas? And see if it makes a difference? Perhaps even in your own
>> perception of your job and of your self worth?
>> Woudl that not already be soemthing?
>>
>>
>> Is it just me?
>>
>> Am I alone to try each day?
>>
>> Who will join in?
>>
>> Hopw about we made November 15 until Dec 25 a eriod of giving the best
>> service to customers and make it a xmas sirit thing each ytyear to
>> rememeber to still do it and get oters to join in?
>>
>>
>> Anyone wanna help in this?
>>
>> Anyone want to make their own message on this, shorter, and promote
>> this in other ngs?
>> At their jobs?
>>
>> Whatever job they have.
>>
>>
>> And for heaven's sake, be triple nice to those who have no jobs right
>> now and those who will lose it in the next while.
>> By learnign to trast others decently and professionally, perhaps you
>> can save your own job after all, and even find yourself in a higher
>> job in time, your efforts and good work being apreciated..
>>
>>
>> If everyone did the job they are paid for as best they could, this
>> world would be so much nicer for them.....The difference between
>> Ôthem' and 'everyone' is this: will you join in?
>>
>>
>> C
>>
>>
>>
>
> Some companies train their people into working off questions lists,
> which makes contact with them impersonal. Maybe they don't like working
> like that themselves? When the phone call is over they ask: Was I of any
> help to you? (also a question they have to ask). SO I usually say, yeah,
> it fine. I can remember one time I was not in the mood, and I said
> something like: I can't tell you, we'll just have to see if it works,
> right??? :)
>
> I would get cynical if I had to work like that.
>
> Most of the time I don't mind it, it is like that.
>
> I once had to buy some trousers, and I didn't want to talk to the sales
> person much. But he insisted I had to make a remark on the trousers, he
> had to know why I liked it. So I made something up, but was thinking am
> I pleasing you know? :) Are you happy now?? Why me? Do you want to have
> it your way, no matter what??? LOL!!!
>

!!!

Amazing....
That training yet is given to try and make clientele contact better and
more caring, I am sure. Only, whoever made up the training class and
probably has some uni degree in PR completely missed the boat.

And yes, it must be a pain as an employee to have to serve people comments
like that, ask them the mandatory question. It is actually infringing on
their freedom of speech, me feels. Awful for them and clients feel like
they are taken for imbeciles. The question sounds so artificial that we
react negatively to it, feeling a lack of caring intent in it. And the
person saying it says it because they HAVE to, which kills the very
spontaneity that human contacts are all about.


Once in a grocery store, I fell on a teen, a 17 year old, male cashier,
who asked the mandatory ÔHow are you today'.

I decided to play with h9im, and hoped he woudl join...after the intial tilt.
t went like this:

-How are you today?
-Hi!!! Fine! How are YOU?!:)
-....??,...I...Fine....
-And your parents??
-...Fine......You know my parents?
-Nope. But you do not know me and you ask me how I am today, like you knew
me from previous days. Therefore, I am returning the favor:). So how ARE
your parents?
-....Huh...Fine....
-Really? You do not sound so sure....
-(startign to half smile, not sure he is allowed to play back, at first)
-And your uncle?
-...(again wodnering if I know his family or what, unsure...)....?? He
is...fine....
-Do yu still have that dog, what was its name....?
-...?...hehehe:)....(startign to dare try and play back, seing my amuzed
playful face) -Rex? Yeah, we still have him! He,s doing great. As a matter
of fact I took him for a walk today.
-Did you, now? Still walk him every day?
-...Nah, he now lives...with my uncle....:):)
-LOL:) Glad to hear that. That must help him with his arthriis, having to
walk the dog each day...
-Yup.

We exchanged a bit that way and after a moment or two of hesitation, being
tilted, he ended up making me laugh so good he was at improvising along,
with the dfg now living at his uncle and oher things he said after that:):).

So maybe the next ime someone absolutely NEEDS a comment about the pants
youw ant to buy, start improvizing a commercial, holding the pants up,
using yourr free hand to show the pants in a presentation motion, palm
opened, and put a huge smile on your face so that they get the idea that
you are not mockng them but playing along/inviting them to play along and
have a giggle at work.

Or if they bug you with 'Can I help you' when you are just looking around,
just answer soemthign like 'Oh my....You so could. I need someoen to cut
my toe nails. Can't reach them anymore. Not that I have back problems, but
that they were just neglected and are now so long that my arms are not
long enough for me to reach them and cut them...' or saying soemthign so
big like that that they ahve to figure out you are joking playfully and
not intending to mock them.


After a few tilt, they may join the fun:).

If not, I betcha htat after ey try again with ÔCan I help you', and you
answer soemthign like 'Yes. As soon as I am done looking around, I will go
to my car and bring you my dirty laundry. You can do that on your lunch
hour for me, and I will pick them up at 1 P.M. That would really help me'.

If they insist on sayign that they mant 'hlp with the shopping', say they
sure can and either say that what woudl really help was if theywoudl put
those on their own credt card, or say that yes, you are claustrophobic and
can not get in a cabin to try those on, so woudl they mind going to try
them on for you?' or anything else that makes them have to start wodnering
if you are not joking, and maybe play along.


I tell ya, most people are so caught up in ths sort of brainwashing sales
technique thing that more han half can not find a thing to say, tolted
completely. Like a robot that woudl not have been taught those 'lines'
or emotions.

I reember actually doing this in my forst job as a civil servant, a t4emp
job where I was supervising peoplecorrecting the dots on the national
census questionnaires people filled, but soemtimes without making the dot
wide enough to be electrnically read. Imagine hwo monoonous a job that was
for them??

So on paday, as they ahd to fill their time sheet, I asked them to write a
comment of any kind, trying to make it humour, in the section 'commentÔ on
thetime sheet. I just found that comment box idiculous, like one coudl
comment on their pay or check for real. Therefore why not play along with
the question they were sure no one woudl ever bother filing and write some
comments.

At forst, half the team coud find NOTHING at all to write. 25% or so write
ÔHi. How are you today'. The rest wrte different studff like that save a
few who wrote ÔI do not know what to write in that comment section. ' and
similar things.

Next pay day I insisted again. It took maybe hree times for them to start
feeling liek they coudl write a comment there. The skies did not fall on
them after the forst times, so it was safe, sort of thing.

It ended up with the people at Pay and benefits coming to see who that
etam was on ste (sic) and just saying they were too curious about that
bnch of funny people that wrote comments in the comment sections, sayign
hwo they looked forward to our team,s sheets and foght for who would get
to process them, to have a few giggles with us.

Perhaps a few of those employees coninued using the space thatw as
technically planned to remain blank by ood old PR people with uni degrees,
and carried that new habit on to new jobs.

All I know is that the employess wodl spend time thinking as they did
their dots about what they woudl write on their next time sheets, and
started enjoying work a bit more just out of that: darign to speak up
more, one asked if it was okay f he brought music. No problemo.
Another asked if they coudl take a break each hour. I id no. They coudl
take a break anytime they needed to rest their arm and until their mind
coudl again be able to think, reminding them of hwo they could not even
think up a sentence before they managed tow rite comments on their
paychecks, No one abused it. They were so glad about it that they did not
weant to change teams. Other people started asking ther boss to be on our
team:).

We started making fun on the floor with gluing stars on tams that did the
most dots in a week, when we found them to fall for the production threats
of the boss we then had, who offered a star system to reward the best
team. Soem surppervisrs woudl actually paralyse their workers arms to do
the most dots they could in a week, withut proper breaks.

The got to know in time that whatever supervisor ''whipped'' their team
thatw ay wodl see my team come hand them a star, which mader their entire
team giggle knowing we were not making fun of them but of their inhumane
supervisr, where I then woudl ask that supervisor to please autograph my
book, having bought a real authograph book for the purpose:).

I rememebr some fuming supervisors, taking their jobs so
seriously:)...upset that we woudl sort of remind tem of how silly that was
for a job to start with, that we did it, sure, but remaining human beings
whiel doing it.

My team had a great production level anyway, without even trying, because they
could have fun at work, instead of be bored out of their souls.
Above average, but without being prompted to work more, faster, etc, etc.

They coudl do dots with their eyes closed, so to speak. Not a brainy job.
So we all woudl chit chat as we did those, and got to knwo each other.

Jut breaking the Mc mentality or the Wall Mart brainwashing training by
reminding them of the human side, not in stating so but in acting so, can
make tings better for them and us too.


When  I saw the male ashier a next time, he remembered me, if my own mind
was elsewhere. -How are you doing today?
-Fine, did I answer mechanically, my mind elsewhere.
-And your parents?:)
-....?? Oh, hi! Sorry! Hehehehehe:) Was my turn to be caught up in being a
robot:). Parents are fine. By the way, my mom asked me to tell you to tell
your mom that she will not knit her slippers this xmas.
-Aw......Mom will be so disapointed...Does the same apply to my uncle?
-Hello? Of course not, sicne my mom left with your uncle, as you surely
heard gossiped around.
-etc, etc, playing along and REMBERING to play.

Who kows? Maybe eh asked other clients in those weeks 'How are you today?
Fne? And your parents? And your dog?':):)









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