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ibook G4 internet questions

My ibook G4 can not connect to the internet. When I tried to conncet
to the internet, a pop-up box told me that I need to disconnect my
other ISP first. I have only one ISP provider, and I don't know where
to disconnet "other" one. Also, I also encountered another pop-up box,
it says that the the communication device could not reach my ISP,
something likes that.  Does anyone know how to solve this problem?

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