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Dell UK - WTF?

Ordered a laptop on the 9/9, with a delivery date (on or before) 21/9.

After being stuck in 'pre-production' from the 10/9, no laptop yesterday.
Called customer service and was told that the email & status system was
down, & my lapto would not be ready for another 7 days.  I could call again
Monday for an update.

Checked the online status today and the delivery date has moved to
25/10!!?!?!

I will have to clear my cc bill before I get the goods - not happy.

Anyone else have this issue, and/or managed to get upgrades/discounts out of
Dell in this situation?

SalesGuy

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