Hilfe & Kontakt

Re: Abandoned/ignored: victims of EXPEDIA's incompetence

Von: Brian K (brian1951blog@earthlink.net) [Profil]
Datum: 13.03.2010 23:34
Message-ID: <2M2dndoagvCRjgHWnZ2dnUVZ_qydnZ2d@earthlink.com>
Newsgroup: alt.travelrec.travel.air rec.travel.cruises
George Leppla plucked Senior Frog's Magic Twanger and said  On 3/13/2010
11:13 AM:
> tim.... wrote:
>> He only "Saved a bundle" by separating the flight ticket out of the
>> tour.  I don't suppose that he got his flight with Expedia any
>> cheaper than he could have got from any other source of individual
>> flight tickets.  So it seems reasonable to expect the same level of
>> service that any other TA would give when selling a flight ticket.
>> Having said that, I do think that he's expecting too much from a TA
>> that simply sold a ticket.  Where I come from, once you have the
>> ticket in your hand that is the end of the relationship with the TA.
>> The resolution of any problems is down to the operator.
> Random thoughts.....
> 1) If he had bought the air through a travel agency that specializes in
> air, he probably would have to had pay a service fee, however, many of
> these companies subscribe to a "traveler's assistance" program of one
> sort or the other that is available 24/7/365 to help these customers.
> 2) Here is another case where a good travel insurance policy can help.
> Many policies offer 24/7/365 Emergency Travelers Assistance programs
> where you can call for help.  The OP made no mention if he had insurance
> or if he was aware that this might have been an option for him.  Oh.. .
> this includes the insurance sold by Expedia.
> 3) Sometimes there just isn't a good solution no matter who works on
> it or how hard they try.  After a earthquake, flights out are just not
> available.  A plane ticket is not a guarantee that you will receive
> transportation.  No one plans for something like an earthquake or a
> tidal wave or a hurricane, blizzard, tornado, civil war, terrorist
> plot or any of the other hundreds of things that could possibly go
> wrong in the world.  In a world where instant gratification is often
> demanded, there come times when it just isn't possible to satisfy
> anyone immediately.
> Sometimes bad things happen to good people.  It doesn't have to be
> anyone's fault.
Mick Jagger summed it up when he sang: "You can't always get what you
want, but sometimes you get what you need."

To  email me, Edit "blog" from my email address.
Brian M. Kochera
"The poor dog is the firmest of friends, the first to welcome the foremost to
defend" - Lord Byron

View My Web Pages: http://home.earthlink.net/~brian1951
My Shutterfly Page http://photosbybrianmk.shutterfly.com/

[ Auf dieses Posting antworten ]